Liverpool Victoria (LV=) Life Insurance Review

This article was last updated:

Our experts review costs, policy features, and customer feedback on LV='s range of Life Insurance policies.

Liverpool Victoria (LV=) Life Insurance Review
Photo by Marcus Cramer / Unsplash
Liverpool Victoria, also known as LV=, is one of the UK’s best-known providers of financial services, serving more than 1.1 million customers.

LV= was ranked in the UK's Top 10 Best Life Insurance Companies for Term Insurance, Whole of Life Insurance, and Over 50s Life Insurance in recent independent research.

In this in-depth review article we look at:

  1. The history of LV=
  2. What life insurance policies does LV= offer?
  3. LV= level term life insurance
  4. LV= decreasing term life insurance
  5. LV= increasing term life insurance
  6. LV= over 50 life insurance
  7. How much does life insurance from LV= cost at different ages?
  8. What do you need to know about taking out life insurance with LV=?
  9. What do customers say about LV= life insurance?
  10. The pros and cons of LV= life insurance
  11. Claiming from LV=

The history of LV=

LV= were originally founded as the Liverpool Victoria Friendly Society in 1843. The society was set up with the aim of providing financial security for its members, who were mainly working-class people.

In the early years, the society offered a range of services including sick pay, funeral benefits and loans. In the late 19th century, LV= began to offer life insurance policies, and by the mid-20th century, this had become the main focus of the business.

Today, LV= is one of the UK’s leading providers of life insurance, with a range of policies designed to meet the needs of different customers.

What life insurance policies does LV= offer?

LV= offers three main types of life insurance:

  1. Level term life insurance
  2. Decreasing term life insurance
  3. Increasing term life insurance

LV= also offers a specialist over 50 life insurance policy. We review Liverpool Victoria Critical Illness insurance in a separate article.

LV= level term life insurance

Level term life insurance from LV= is designed to provide a financial safety net for your loved ones in the event of your death. The policy pays out a lump sum if you die during the term of the policy, which is typically 10, 20 or 30 years.

The amount you pay each month (the premium) is fixed for the duration of the policy, so you know exactly how much you will need to budget for.

LV= decreasing term life insurance

Decreasing term life insurance from LV= is typically used to cover a repayment mortgage. The policy pays out a lump sum if you die during the term of the policy, which is typically 10, 20 or 30 years.

The amount of cover decreases over time, in line with the reducing balance of your mortgage. This means that the premium you pay each month also decreases over time.

LV= increasing term life insurance

Increasing term life insurance from LV= is designed to keep pace with the rising cost of living. The policy pays out a lump sum if you die during the term of the policy, which is typically 10, 20 or 30 years.

The amount of cover increases each year in line with the Retail Prices Index (RPI), so your family will be protected against inflation. The premium you pay each month also increases in line with RPI.

LV= Over 50s life insurance

The over 50s life insurance policy from LV= is designed for people aged 50-80 who want to leave a lump sum to their loved ones. The policy pays out a lump sum if you die during the term of the policy, which is typically 10, 20 or 30 years.

The premium you pay each month is fixed for the duration of the policy, so you know exactly how much you will need to budget for.

How much does life insurance from LV= cost at different ages?

The cost of life insurance from LV= will depend on a number of factors, including your age, health, lifestyle and the amount of cover you need.

To give you an idea of how much life insurance from LV= might cost, we’ve provided some sample monthly premiums for a 30-year-old non-smoker taking out a 20-year, £500,000 level term life insurance policy:

  • £12.73 for level term life insurance
  • £13.19 for decreasing term life insurance
  • £14.06 for increasing term life insurance

Prices are correct at the time of writing. To get a quote from LV= tailored to your circumstances, you can call them on 0800 085 8796 or visit their website.

What do you need to know about taking out life insurance with LV=?

When taking out life insurance with LV=, you will need to provide some personal information, including your name, date of birth, address and contact details. You will also need to answer some questions about your health and lifestyle.

LV= will use this information to assess your application and give you a quote. If you decide to go ahead with the policy, LV= will then conduct a medical underwriting process to finalise your cover.

This may involve a telephone interview with a nurse, a medical examination or a review of your medical records.

What do customers say about LV= life insurance?

On Trustpilot, LV= has a customer satisfaction rating of 4.7 out of 5, based on more than 50,000 reviews.

Customers praise LV= for its competitive pricing, helpful customer service and easy-to-use website.

However, some customers complain that the claims process is slow, and that they have experienced difficulties getting in touch with LV= customer service.

The pros and cons of LV= life insurance

Pros:

  • Competitive rates
  • Helpful customer service
  • Easy-to-use website

Cons:

  • Claims process can be slow
  • Difficulty getting in touch with customer service

Claiming from LV=

In recent years, LV= has typically paid out between 96% and 99% of life insurance claims. Find out how that compares to the life insurance industry average.

Here are LV's pay out rates:

  • 2021: 96%
  • 2020: 99%

Source: LV= Claims Report